MERIDIAN DIGITAL

DIGITAL MARKETING TERMS & CONDITIONS

ABN: 13 624 853 129
Last updated: 01/02/2026

1. ENGAGEMENT

You engage Meridian Digital (we, us, our) when you sign a proposal, pay an invoice, accept a proposal electronically, or confirm services in writing.

These Terms & Conditions apply to all services provided unless otherwise agreed in writing.

Services commence once engagement is accepted and any required deposit, onboarding information, access, materials, or approvals are received.

2. SERVICES

Meridian Digital will provide the services specifically described in the applicable proposal, statement of work, invoice or written agreement (Services).

Any examples of services shown on our website, marketing materials or communications are indicative only and do not form part of the agreement unless expressly included in the Proposal.

Services do not include anything not expressly stated in the Proposal, including (without limitation):

• additional deliverables or revisions

• implementation or development work not specified

• advanced tracking, integrations, migrations or technical fixes

• ongoing maintenance, monitoring or management beyond the agreed term

• third-party costs, subscriptions, tools or advertising spend

Any change to the agreed Services is treated as a Variation.

Meridian Digital reserves the right to modify the method or manner in which Services are delivered, provided the overall scope and value of the Services is maintained. Clients will be given 30 days written notice of any such modification.

Where Meridian Digital provides website hosting, maintenance or care plan services, those services are governed by our Website Hosting & Maintenance Terms & Conditions, available at:  https://meridiandigital.com.au/website-hosting-terms/ and https://meridiandigital.com.au/website-care-plans/ 

By engaging Meridian Digital you agree to be bound by those terms in addition to these Digital Marketing Terms & Conditions.

If there is any inconsistency, the Website Hosting & Maintenance Terms & Conditions will apply to hosting-related services.

3. CLIENT RESPONSIBILITIES

You agree to:

• nominate one primary contact for approvals and communication

• provide accurate content, access and instructions on time

• review and approve deliverables within agreed timeframes

You warrant that all materials you provide are lawful, accurate, and do not infringe third-party rights.

Delays in providing information, access or feedback may impact timelines and may result in additional costs.

4. SERVICE DELIVERY METHODS

Meridian Digital determines the methods, tools, processes and workflows used to deliver Services, including where specific deliverables are named in a Proposal or Statement of Work.

Where a Proposal describes a deliverable, this refers to the outcome or output to be provided — not the specific method or process by which it is produced or delivered. Meridian Digital reserves the right to vary delivery methods at any time where:

• platform, technology or security changes make an existing method impractical or unsecure
• operational or staffing changes affect how a service can reasonably be delivered
• a modified approach delivers equivalent or greater value to the client

Where a change in delivery method materially affects a named deliverable, Meridian Digital will provide no less than 30 days written notice and, where reasonably practicable, offer an alternative of equivalent value.

For the avoidance of doubt, changes to delivery method do not constitute a termination or breach of this agreement, provided the overall scope and value of the Services is maintained.

5. TIMEFRAMES, PAUSES & PROJECT CLOSURE

Unless otherwise agreed, feedback must be provided within 14 days of delivery.

If required materials, access or approvals are not provided within 14 business days, the project may be placed on hold. A $500 plus GST restart fee applies before work resumes.

If there is no communication for 30 days, the project will be deemed closed and any outstanding fees invoiced.

6. FEES, VARIATIONS & ADDITIONAL COSTS

Fees are outlined in the Proposal and are exclusive of GST unless stated otherwise.

All fees are non-refundable once Services have commenced.

Monthly retainers are billed in advance and do not accumulate unused hours unless expressly stated.

Variations may arise from:

• Changes in scope
• Additional revisions
• Additional meetings
• Client-caused delays
• Requests outside the agreed Services

Unless otherwise agreed, additional work is charged at Meridian Digital’s Professional Services Hourly Rate.

7. APPROVALS & REVISIONS

Approval is required at key stages of the Services.

Unless otherwise stated in the Proposal:

• feedback must be consolidated and provided by the nominated contact

• revisions beyond those included may incur additional fees

If no feedback or approval is received within 14 business days, deliverables may be deemed approved and work may proceed.

8. APPROVALS & REVISIONS

Approval is required at key stages.

Unless otherwise stated:

• Feedback must be consolidated and provided by the nominated contact
• Revisions beyond those included may incur additional fees

If no feedback is received within 14 business days, deliverables may be deemed approved and work may proceed.

9. THIRD-PARTY PLATFORMS & PERFORMANCE

Some Services rely on third-party platforms, tools or providers (including but not limited to Google, Meta, Instagram, website hosts, email platforms and analytics tools).

You acknowledge that:

• Meridian Digital does not control platform algorithms, approvals, outages, policy changes, or authentication requirements
• Performance outcomes cannot be guaranteed
• Accounts, access or data may be limited, suspended or changed by third parties
• Platform security requirements, multi-factor authentication, access restrictions, or changes to how third-party platforms permit account access may affect the manner in which Services are delivered
• Where such platform changes, restrictions or security requirements make a specific delivery method operationally impractical or unsecure, Meridian Digital reserves the right to modify the method by which Services are delivered, provided reasonable notice is given and the overall value of the Services is maintained

Meridian Digital is not responsible for losses caused by third-party platform changes, restrictions, outages, access limitations, security requirements, or performance fluctuations.

Where delivery methods are modified in accordance with this clause, Meridian Digital will provide no less than 30 days written notice and where reasonably practicable, offer an alternative of equivalent value.

10. PAID ADVERTISING

Where Services include paid advertising:

• Advertising spend is separate from management fees
• Ad spend is paid directly by the Client to the platform
• Platform policies govern ad approvals and delivery
• Results, lead volumes, cost-per-lead, and revenue outcomes are not guaranteed

Meridian Digital is not responsible for:

• Account suspensions
• Rejected ads
• Learning-phase fluctuations
• Changes imposed by advertising platforms

Where advertising accounts are created by Meridian Digital, they remain the property of the Client unless otherwise agreed in writing.

11. TRACKING & DATA

Meridian Digital implements tracking best practices where agreed. However:

• We rely on third-party platform data
• Absolute tracking accuracy cannot be guaranteed
• External technical or platform limitations may impact data

You are responsible for ensuring your website and data collection practices comply with applicable privacy laws.

Meridian Digital does not provide legal advice regarding privacy or data compliance.

12. INTELLECTUAL PROPERTY

All intellectual property created remains the property of Meridian Digital until payment is made in full.

Upon full payment, you are granted a non-exclusive licence to use final approved deliverables for their intended purpose.

Working files, templates, design systems, editable assets and methodologies are not supplied unless agreed in writing and may incur additional fees.

Meridian Digital may display completed work for portfolio and promotional purposes unless you request otherwise in writing.

13. CONFIDENTIALITY

Both parties agree to keep confidential information private and not disclose it except as required by law. This obligation survives termination.

14. WARRANTIES & LIMITATION OF LIABILITY

Meridian Digital will provide Services with due care and skill in accordance with Australian Consumer Law.

To the fullest extent permitted by law:

•  Materials, content, or data you provide

• Breach of third-party intellectual property rights

• Misleading or unlawful advertising claims

• Your failure to comply with applicable laws

15. AMENDMENTS TO TERMS & CONDITIONS

Meridian Digital reserves the right to update or amend these Terms & Conditions at any time.

Where changes are material, Meridian Digital will provide no less than 30 days written notice to active clients via email. Continued engagement with Meridian Digital following the notice period constitutes acceptance of the updated terms.

The current version of these Terms & Conditions is always available at meridiandigital.com.au/digital-marketing-terms-conditions/ and the "Last updated" date at the top of the document will reflect the most recent revision.

16. TERMINATION

Either party may terminate this agreement with 30 days’ written notice.

Upon termination:

• all outstanding fees become immediately payable

• licences to use deliverables cease unless paid in full

• confidentiality obligations continue

Meridian Digital may suspend or terminate Services immediately for non-payment, breach, or loss of mutual trust.

17. FORCE MAJEURE

Meridian Digital is not liable for delays or failure to perform due to events beyond reasonable control, including but not limited to natural disasters, government actions, internet outages, platform failures, or system disruptions.

18. GOVERNING LAW

This agreement is governed by the laws of Queensland and the Commonwealth of Australia. The parties submit to the exclusive jurisdiction of the courts of Queensland.